Terms & conditions
The terms and conditions of use of online store are valid since 03.12.2021.
1. GENERAL
1.1. The aim of the terms and conditions of use of the online store (hereinafter the Terms and Conditions) is to specify the terms and conditions used by The CORNERS OÜ to enable the consumers to buy furniture and other interior furnishings at the website thecorners.ee (hereinafter the Online Store).
1.2. In addition to the current Terms and Conditions, the legal relationships arising from purchasing products from the Online Store are regulated by the legislation of the Republic of Estonia.
1.3. The Corners is entitled to change the Terms and Conditions as well as the range and prices of the products sold in the Online Store. Consumers are informed of the changes in the environment of the Online Store. The Terms and Conditions and prices valid at the final registration of the purchase are applied to the customer’s purchase, and the customer shall be responsible for reading the Terms and Conditions and familiarizing himself or herself with the latest version of the Terms and Conditions on the website before each purchase. The current Terms and Conditions are valid only if these are available at the website.www.thecorners.ee. The Terms and Conditions applied to a customer’s purchase are sent to the customer together with a purchase approval and the customer can download the Terms and Conditions at the website, print these out and save in his or her device.
1.4. The customer agrees to the current Terms and Conditions by visiting the Online Store and buying products from there. If you have any questions about the Online Store or the Terms and Conditions, contact The Corners by sending a note at the e-mail address info@thecorners.ee or by calling at +37256871909.
2. THE SELLER
2.1. The Online Store is operated by OÜ THE CORNERS (registry code 16322487, address Tallinn, Põhja-Tallinna linnaosa, Manufaktuuri tn 18-149, 10323) who is also the seller (hereinafter The Corners or the Seller). If you have any general questions, contact The Corners online store customer service by sending a note at the e-mail address info@thecorners.ee or by calling at +37256871909
3. PRODUCTS AND PRICES
3.1. The range, prices and discounts of the products sold in the Online Store may be different from the product range, prices and discounts at the showroom of The Corners.
3.2. Photos of the products sold in the Online Store are illustrative, and the colours of the products could be a bit different from actual colours due to printing techniques and different technical parameters of computer screens. Although we have made every effort to be as accurate as possible, dimensions such as weight, size and content as shown on our website are approximate only.
3.3. Product prices are displayed at each product on the product pages of the Online Store. The prices are in euros and include VAT valid in the Republic of Estonia. Transportation cost, depending on the delivery method selected by the customer, is added additionally to the price displayed at products during registration of the purchase.
3.4. If you have a promotion code, discount is calculated after entering the promotion code in the cart.
3.5. The Corners gift cards issued from December 1, 2021 or later can be redeemed in the Online Store. In order to redeem the gift card, enter the unique code of the card to the promotion code table in the cart. Gift card’s unique code can be used in cart once. Gift card discount applies to the overall cart, including transportation costs.
4. REGISTRATION OF PURCHASE
4.1. A customer can make purchases in the Online Store as a loyal customer of The Corners or by logging in with a user account or as a guest.
4.2. In order to make a purchase, a customer selects a desired product in the Online Store and selects the required quantity and version, if needed.
4.3. The product/ products selected by the customer are added to the cart of the Online Store after clicking on the link “Add to cart”. It is possible to change the quantities in the cart and remove products from the cart until paying for the product(s).
4.4. In case a customer selects a product/ products in the Online Store that are not in the stock of The Corners at that moment or the quantity in stock is not enough, the customer may send the seller an inquiry via a respective inquiry form. The seller replies to it at the first opportunity.
4.5. In order to see the content of the cart and/or to register the purchase, you need to move on the cart icon and click on the “Cart”.
4.6. In order to register the purchase, the customer needs to enter the required data and select a suitable method of transport and payment. If the customer does not select the option to come to pick up the item herself or himself, then transport costs are added to the price of the product(s) put in the cart by the customer or customer will be contacted about the transportation fees of special, big and heavy products.
4.7. After entering the data required for making the purchase, confirmation of having read the Terms and Conditions, privacy policy and cookies policy and clicking on “Submit Payment Method”, the customer is transferred to the payment method selected by him or her.
4.8. After paying for the purchase, the customer should click on “Return to the Online Store”.
4.9. The contract between the Seller and the customer is concluded as from the moment the payment made by the customer comes to the bank account of the Seller in full amount.
4.10. The Corners does not preserve separately the text of the contract concluded with the customer after concluding the contract, but the Seller sends the customer a confirmation of making the purchase and receiving the payment by email together with the version of the Terms and Conditions applied to the contract. It is possible for the customer to download the purchase confirmation and the Terms and Conditions valid at the moment of making the purchase and save these in his or her device.
4.11. The customer makes purchases in the Online Store at his or her own risk and is fully responsible for his or her activity when making purchases in the Online Store. Among other things, the customer is fully responsible for keeping his or her bank card, credit card and purchase data. The Corners shall not be responsible for the damage or any other consequences due to incorrect data submitted by the customer upon registration of the purchase as well as in case a third party buys products by using the customer’s bank or credit card data without informing the customer of this, or if a third party has found out the door code of the parcel machine, the purchase number or purchase confirmation is available to him or her and he or she has received products based on this.
5. PAYMENT
5.1. The customer pays for the purchase in advance the selling price and transport costs of the product(s) in full amount. The customer selects a payment method upon registration of the purchase. In case of custom made products The Corners will send a prepayment bill, which is 50% of the whole amount of the purchase, the remaining 50% of the bill must be paid when the product is ready. Product will be delivered after the full amount is paid.
5.2 The Seller retains ownership of all goods until payment has been made in full.
5.3. A purchase is paid for on the Internet by using one of the following payment methods:
(a) A credit card (Visa, MasterCard, Maestro)
(b) Estonian bank link (Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay)
(c) Pay later solution (Indivy Slice 3, Liisi ID, ESTO)
5.4. The payment is carried out in the safe environment of the payment service provider outside the Online Store of The Corners. The Seller does not have any access to the customer’s bank and credit card data.
5.5. Credit card payments, payments made by Estonian bank links, Indivy Slice 3 and Liisi ID pay later solutions are carried out by means of Montonio Finance. The controller of personal data is The Corners. The Corners transfers personal data that is necessary for the purpose of carrying out the payment to https://montonio.com/payments/ Finance that acts as the processor of personal data.
5.6. Service fee may be added to the total cost of the purchase pursuant to the contract concluded between the customer and the issuer of the bank or credit card.
6. DELIVERY OF THE PRODUCTS
6.1. The customer selects the delivery point and transport method upon registration of the purchase.
6.2. Delivery method and price of heavy, stone products will be agreed with client after purchase.
6.2. The customer can pick up the ordered goods by himself or herself or order the product(s) into the parcel machines of SmartPOST or Omniva or to the address selected by the customer by using a courier service.
6.3. Picking up a product/ products
6.3.1. The customer may order product to the warehouse (Manufaktuuri 18 – 149, Tallinn) and come to pick it up himself or herself.
6.3.2. It is possible to pick up the products from from the warehouse of The Corners from Monday to Friday 10:00-17:00. There is no possibility to pick the products up after the hours referred to above and on public holidays.
6.3.3. Purchased products are given to the customer pursuant to the submitted purchase confirmation.
6.3.4. No transport cost is added to the price in case the products are picked up from the warehouse of The Corners.
6.3.5. If the customer does not come to pick up the products within 21 calendar days, it is considered that the customer has withdrawn from the purchase and the Seller refunds the purchase price to the Customer by using the same payment method that the customer used for making the payment.
6.4. Receiving products from a parcel machine
6.4.1. Due to the limited size of the parcel machines boxes and/or peculiarities of the product, it is not possible to order some of the products sold in the Online Store to a parcel machine. When registering such purchase, it is not possible for the customer to select parcel machine as a possible transport method.
6.4.2. It is not possible for the customer to select parcel machine as a possible transport method also in case the product is ordered into the state where the parcel machine service provider does not render the respective service.
6.4.3. Upon receiving products from the parcel machine selected by the customer, transport cost is added to the order price, which is calculated according to the size of the product. The transport cost of the purchase ordered to the parcel machine is displayed in the cart upon registration of the purchase.
6.4.4. The time when the goods reach a parcel machine depends on the selected place of receipt. Generally it takes up to 7 working days as from the moment the contract, concluded between the Seller and a customer, comes into force.
6.4.5. The customer is informed when the product reaches the parcel machine by means of an SMS message that contains a unique door code for opening the door of the parcel machine.
6.4.6. If the customer does not take a product out of the parcel machine within the storage period specified by the provider of the parcel machine service, it is considered that the customer has withdrawn from the purchase and the Seller refunds the purchase price to the Customer, within 14 calendar days at the latest, by using the same payment method that the customer used for making the payment.
6.5. Delivery of the products by a courier
6.5.1. The time when the goods are delivered by a courier depends on the place of receipt. Generally it takes up to 10 working days as from the moment the contract, concluded between the Seller and a customer, comes into force. A courier previously agrees the exact delivery time of the products with the customer by phone.
6.5.2. The products are delivered with a courier to the front door.
6.5.3. The customer shall ensure the receipt of the products at the agreed time and address. If the courier cannot deliver the products at the agreed time and address, it is considered that the customer has withdrawn from the purchase and the Seller refunds the purchase price to the Customer by using the same payment method that the customer used for making the payment within 14 calendar days at the latest.
7. RECEIVING PRODUCTS. NONCONFORMITIES
7.1. At the moment the customer receives the product, the risk of being destroyed or damage goes over to the customer.
7.2. Upon receipt of the product, the packaging should be opened carefully without damaging the packaging and the product. The above-mentioned is important if a customer wishes to apply the consumer return right described in Clause 8 of the Terms and Conditions. If the packaging can be opened without damaging it, but the customer has still damaged the packaging, the Seller is entitled to request the Customer a compensation for the damage due to the damaged packaging upon returning the respective product.
7.3. The customer shall undertake to check the conformity of the product immediately after receiving the product. If the customer discovers, upon receiving the product, that the packaging is damaged or opened or a wrong or defective product has been sent to him or her (the product is damaged, it is not the same as ordered, it has a production defect, etc), the customer should immediately inform the Seller of it but not later than within 5 days (in case of a consumer-customer within 2 months) as from the delivery of the product or in case of hidden defects, as from becoming aware of them. In order to submit a respective notification (complaint), the customer may send equivalent information (i.e. customer’s name and contact details, data of submitting the notice, purchase number specified on the purchase confirmation or invoice number and description of the nonconformity and photos of it) in any other form (e.g. by email). The notification should be sent by email at info@thecorners.ee.
7.4. If a customer, engaged in an economic or professional activity, does not inspect the product according to the above-mentioned criteria or does not do it with necessary diligence or does not inform of the nonconformity in compliance with the above-mentioned, and the nonconformity of the product is of such nature that it could have been discovered during an inspection carried out as required, then the customer cannot later rely on the corresponding nonconformity.
7.5. The Seller shall undertake to give its opinion regarding the nonconformity within 12 working days, and in case of the nonconformity inform of the further steps for eliminating the nonconformity. If the Seller does not reply to the customer’s message, then it is not regarded as an acceptance of the nonconformity. The Seller shall undertake to eliminate nonconformities within a reasonable period of time.
7.6. If it is not possible to eliminate the nonconformity, both the Seller and the customer are entitled to withdraw from the contract. In this case the customer should return the nonconforming product to the Seller by following Clauses 8.4 and 8.5 of the Terms and Conditions (if the product has not been returned yet) and the Seller shall undertake to compensate the customer for the sum paid for the nonconforming product and for the transport cost as well as for the reasonable and justified returning cost of the nonconforming product. The Seller shall refund the above-mentioned sum to the customer within 14 calendar days at the latest as from receiving the application for withdrawal by using the same payment method that the customer used for making the payment, unless the Parties agree differently.
7.8. In case of a nonconformity of the product, the customer is entitled to apply other legal remedies stipulated in law.
7.9. The Seller shall not be responsible for the natural wear and tear as a result of a normal use of the product neither for the defect that appears as a result of the customer, incl. due to incorrect assembly or installation of the product (incl. not following the respective instructions, if these exist) or due to non-purposeful usage of the product (incl. noncompliance with the maintenance instructions or using the product in unusual conditions) as well as in other cases stipulated in law.
8. CONSUMER RETURN RIGHT
8.1. A consumer-customer (hereinafter the Consumer) is entitled to withdraw from the contract concluded in the Online Store within 14 days as from receiving the product without giving any reasons for that. In order to withdraw from the contract, the Consumer should submit an application for withdrawal to the Seller (e.g. by using the form of application for withdrawal sent to the Consumer together with the product). It can also be downloaded in pdf on the website at info@thecorners.ee and return the purchased product(s) (together with the application for withdrawal or its copy) to the Seller. Consumer may bring the product(s) to be returned directly to the warehouse of The Corners (address Manufaktruuri 18, Tallinn, during the opening hours referred to in Clause 6.3.3), return the products by using the same parcel machine that was used for receiving the product (for Omniva: by using the returning code provided in delivery notice (valid 14 days), for SmartPost: by using the same door code as at receiving the product (valid 14 days)) or by using a courier service.
8.2. The product should be returned as a complete set (the same complete set as it was received in) and, if possible, in original packaging (especially in case the product is in a specific box or in any other packaging different from a colourless plastic packaging). A Consumer shall return the product in such transport packaging that ensures the undamaged condition of the product during transportation. A Consumer should not return the product in the transport packaging used by the Seller, but it is recommended.
8.3. In order to avoid damage to the returned product, a Consumer shall utilize the product prudently (i.e. a Consumer may use the product only to examine it in the same way as it is allowed in a regular store in order to be convinced in the nature, qualities and functioning of an item). All tags, labels and documents that come with the parcel should be preserved and returned with the product.
8.4. Consumer return rights do not apply to products that cannot be returned due to the nature of a product (e.g. for health protection or hygienic reasons, etc).
8.5. Upon execution of consumer return rights, (i) the Consumer shall cover all the direct costs related to returning the product, except when the Consumer returns a nonconforming product (in this case Clause 7 is applied). (ii) The Consumer shall also be liable for the decrease in value of the returned product due to deterioration.
8.6. The Seller shall undertake to return the Consumer payments received for the returned product, incl. the costs related to the delivery of the respective product to the Consumer, within 14 days as from receiving the application for withdrawal and the product (or a certificate of returning the product). If a Consumer has explicitly selected a delivery method different from the cheapest standard delivery method offered by the Seller, then the Seller shall not undertake to return the Consumer the costs exceeding the cost of a standard delivery. The Seller shall make a repayment by using the same payment method that the Consumer used for making the payment, unless the Parties agree differently.
9. USAGE OF COOKIES AND PERSONAL DATA PROTECTION
9.1. All personal data of a customer is handled as confidential and in compliance with the privacy policy, which is part of the Terms and Conditions. The customer is asked to read the privacy policy, which provides the following information:
(a) Why (and for which purpose) The Corners processes Customer’s personal data
(b) Legal basis for processing personal data
(c) What kind of personal data The Corners processes
(d) Where The Corners gets personal data
(e) Who The Corners gives personal data of a customer to
(f) Keeping personal data
(g) Customer’s rights and how to use these.
9.2. The Corners uses cookies and other similar tracking technologies on its website. A customer is asked to read the cookies policy of The Corners, which is part of the Terms and Conditions in order to get more information about cookies and how and what kind of information The Corners processes by means of cookies.
10. APPLICABLE LAW. SOLVING DISPUTES
10.1. Unless binding laws stipulate differently, legislation of the Republic of Estonia is applied to the relations arising from the Terms and Conditions and the usage of the Online Store.
10.2. All disputes arising from following the Terms and Conditions and related to purchasing products from the Online Store and the already purchased products, are settled by means of negotiations. In case of failure to have negotiations, disputes are settled pursuant to the procedure stipulated by legislation valid in the Republic of Estonia.
10.3. A consumer-customer is entitled to send a complaint about extrajudicial settlement of a dispute to the Consumer Environment Department of the Consumer Protection and Technical Regulatory Authority (Pronksi 12 Tallinn 10117, https://www.ttja.ee) and to the Consumer Disputes Committee (Pronksi 12 Tallinn 10117, http://www.komisjon.ee) and use the Online Dispute Resolution of the European Union (http://ec.europa.eu/odr). Reviewing a complaint in the Consumer Complaints Committee is free of charge for both Parties.
11. CUSTOMER SERVICE DATA OF THE ONLINE STORE ARE THE FOLLOWING
Email: info@thecorners.ee
Phone: +37256871909
Mo-Fr: 10-17 (GMT +2), the service is available in Estonian, Finnish and English.
